Shipping Policy

We’re proud to ship worldwide with trusted express carriers.

Carriers

• DHL Express and FedEx

Processing Time

• 2–5 business days for energy-matching, inspection, and packing

• Made-to-order or special requests may take longer—we’ll notify you before shipment

Transit Time (after dispatch)

Typical express delivery windows:

• Asia: 2–4 business days

• Oceania: 3–5 business days

• Europe: 3–5 business days

• North America: 3–5 business days

• Middle East / Africa / Latin America: 4–7 business days

Timelines are estimates; local customs or carrier conditions can extend delivery.

Shipping Costs

• New purchases: Free worldwide express shipping

• Exchanges, repairs, maintenance & warranty service: Customer pays all shipping costs (to and from our studio)

Tracking

• A tracking link is emailed once your label is created

• The first scan may appear within 24–48 hours

Customs, Duties & Taxes

• International orders may be subject to customs duties, VAT/GST, and fees charged by your country

• These charges are not collected by Guardian Diamond and are non-refundable

• Carriers may contact you to settle duties before delivery

Shipping Address & Changes

• Please double-check your recipient name, address, and phone number at checkout

• If you need a change, contact us immediately; once shipped, we can’t guarantee rerouting

• Address corrections, refusals, or returned parcels may incur additional shipping fees

Gift Orders

• We can remove pricing from the packing slip and include a gift note

• Our packaging is mindful and premium; just add a request at checkout or message us after ordering

Weekend & Holiday Shipping

• Orders are processed Monday–Friday (business days)

• Carrier pickups/deliveries may not occur on weekends or public holidays in your region

Delivery Issues

Marked delivered but not received?

1. Check with household members, neighbors, security, or mailroom

2. Review the tracking page for delivery photo/notes

3. Wait 24 hours—carriers sometimes pre-scan

4. Contact DHL/FedEx with your tracking number

5. Message us with your order number + tracking; we’ll help initiate a trace

Tracking not updating?
This can be normal in the first 24–48 hours. If no movement after that, contact us.

Undeliverable / Refused Packages

• Parcels returned as undeliverable, refused, or unclaimed can be reshipped at the customer’s expense

• If a refund is requested instead, original shipping/duty costs (if any) are non-refundable

Exchanges, Repairs & Warranty Shipments

• For all service shipments (exchange, repair, maintenance, warranty), customers cover shipping both ways

• We recommend insured, trackable shipping

Pre-Order & Made-to-Order

• We’ll display expected timelines on the product page and/or confirmation email

• Your order ships once all items in the order are ready (we can split on request—additional shipping may apply)

Contact

Questions or special shipping requests?

• LINE: @guardiandiamond

• Email: support@guardiandiamond.com