A Guardian Diamond is a 100% natural, uncut diamond that’s been matched to your energy—not by style or trend, but through a meditative process.
It’s not just jewelry. It’s a personal talisman for protection, clarity, and transformation.

We don’t choose diamonds based on size, sparkle, or price. Each one is selected through meditation by a GIA-certified gemologist— not by logic, but by listening.
The diamond chooses its owner. We simply recognize the match.

Yes. Every Guardian Diamond is 100% natural and verified.
Our gemologist is GIA-trained, and we work only with ethically sourced raw stones.

We use Platinum 950 for rings and most pieces—chosen for its purity and hypoallergenic properties.
For bracelets and necklaces, we use 18k white gold to allow softness and fluidity near the body.

Yes. For fully customized energy-matching or higher-tier pieces,
you can schedule a private session.
Please contact us directly to begin the process.

Yes. We ship worldwide with tracking and insurance.
Delivery times and rates will vary by location and product type.

Yes. Our pieces are designed for everyday wear—physically and energetically.
They’re not just for occasions. They’re for your actual journey.

We get this question a lot—especially since you’re buying online, and we’re the ones choosing the stone for you.
So here’s the honest answer:

Technically, you’re not the one choosing the diamond.
But almost every customer tells us the same thing—
“It feels like it was made for me.”

You can choose the style—pendant, ring, or bracelet—and you’re welcome to share your birthdate, intention, or anything else that matters to you. Then, we do the matching process through meditation and energy reading. We don’t pick by appearance.
We let the right one come forward for you.
And when it arrives, it usually makes perfect sense.

Chansa is your energetic blueprint—based on your birth year, zodiac, and elemental alignment.
Each piece in the Chansa Collection is paired with a leaf or flower that aligns with your core energy.
It’s our most gentle and accessible entry point into the Guardian experience.

Yes. Every Guardian Diamond comes with a complimentary lifetime warranty—because sacred things should last.

1. Contact us with your order number, photos/video, and a brief description.
2. We’ll confirm eligibility and send return instructions.
3. Ship your piece (insured + trackable).

Our artisans assess it in 7–14 business days, then we’ll update you on repair/replacement next steps.

We repair or replace if the issue is due to:

• Manufacturing defects
• Setting craftsmanship (e.g., workmanship affecting prongs/structure)
• Quality of raw materials (our diamonds are natural, uncut, ethically sourced)

What’s not covered: normal wear and tear, accidental damage, loss/theft, chemical exposure, third-party alterations/repairs (these void the warranty), everyday chain/clasp wear.

Shipping note: The warranty is complimentary, but customers pay all shipping costs for inspection, repair, or replacement (both ways).

Yes. We offer 30-day returns from delivery. Items must be unused, unworn, and in original condition with all packaging and documents.

• Final Sale items, gift bags/packaging sets, and gift cards are not returnable.
• For sets, the entire set must be returned together.

After your return arrives and passes inspection, please allow up to 7 business days (up to 14 in rare cases) for processing. Refunds post to your original payment method; banks may take 3–10 business days to finalize.
Shipping charges, duties, and taxes (if any) are non-refundable.

Within 30 days, request an exchange via email/LINE.

• Once your original item is received and approved, we’ll ship your new piece.
• Customer pays shipping for exchange shipments (both ways).
• In regions where direct exchange isn’t available, we’ll process a return for a gift card, so you can reorder seamlessly.

Contact our team (email/LINE) with your order number. We’ll provide the return address and instructions.

• You may use your own carrier or request our help arranging a label (fees apply).

Customer pays return shipping.

Yes. We use real, 100% natural, uncut diamonds—never lab-grown, never synthetic. Each stone is individually energy-matched through our meditative process before it becomes your Guardian Diamond

• GIA (Gemological Institute of America) and IGI (International Gemological Institute) are independent labs that evaluate and grade gemstones/diamonds.
• Traditional grading focuses on cut, color, clarity, carat—standards designed for cut/polished stones. Raw, uncut diamonds fall outside many of those conventions, which is why we emphasize authenticity, ethical sourcing, and energy matching.
• Our lead gemologist holds GIA credentials, guiding our sourcing and inspection standards.
  
  

Yes. We do not use lab-grown stones, and all of our diamonds are 100% legal and conflict-free, sourced responsibly through vetted suppliers in compliance with international standards.

For purity, stability, and security. Platinum 950 is highly inert, hypoallergenic, and strong—perfect for protecting the natural edges of an uncut diamond. It preserves the stone’s presence without plating and supports the energetic integrity we value.

• Platinum 950: Hypoallergenic, naturally white (no rhodium needed), dense and durable—ideal for securely holding raw diamonds.
• 18k White Gold (chains): Luxurious yet lighter on the body; a beautiful complement to platinum pendants for daily wear.

• Pendant: Platinum 950
• Necklace: Pendant in Platinum 950, Chain in 18k White Gold
• Bracelet: Pendant in Platinum 950, Chain in 18k White Gold Every piece is finished by hand in limited quantities—not mass-produced.

Yes. All Guardian Diamonds are 100% legal and conflict-free, sourced from partners who comply with the Kimberley Process and local laws. We do not work with lab-grown or synthetic stones.

Our diamonds are sourced through vetted suppliers and partners that comply with international regulations. Each stone is reviewed in our Thailand studio for authenticity, ethics, and energy alignment before being set.

A one-on-one energy matching with Doctor Sa to find the Guardian Diamond that aligns with your current life season. It can be held on-site at our Bangkok HQ or online via Google Meet.

Doctor Sa leads a short grounding, then tunes into your intention and timeline. She meditatively selects a primary diamond match (and sometimes 1–2 alternates) that resonate with your energy.

Optional but helpful:

• Your intention (what you’re calling in—e.g., protection, clarity, love, career)
• Birth details you’re comfortable sharing (year/weekday/month/zodiac)
• Any recent life context you wish to mention
• A budget range so we show aligned options

Yes—share what you love. We’ll honor design preferences (pendant/necklace/bracelet).
Still, the final selection is energy-led; many clients find the “right” diamond chooses them.

At our Bangkok HQ (full address and directions provided after booking).

Most sessions take 30–60 minutes. We allow extra time when needed so the match feels clear.

Just let us know—we’re flexible and happy to find a new time.

A supportive companion is welcome (one person). For online, you can share the Meet link with a trusted person.

Yes. All sessions are confidential and one-to-one with Doctor Sa (with a team member assisting as needed).

PayPal and major credit/debit cards via LianLian Pay. You can check out in THB or USD.

Message us via LINE @guardiandiamond or the Contact page. We’ll share available times for Bangkok HQ or Google Meet.

No problem. We can re-match at a later time or you can wait until it feels right.
(For online purchases, our 30-day return policy applies to eligible items.)

No. If you need time, tell us—we can place a short hold on your match (availability varies; confirm during the session).

No. Guardian Diamond works with pre-made, energetically curated designs only. This keeps the integrity of our energy-matching process and ensures each piece is crafted to our standards.

We’ll confirm your preferred form from our Signature Collection of 20+ pre-made designs (no custom design work). Each design is crafted to hold a matched Guardian Diamond.

• Pendant: Platinum 950
• Necklace: Pendant in Platinum 950, chain in 18k White Gold
• Bracelet: Pendant in Platinum 950, chain in 18k White Gold
• Once you choose, we’ll invoice and ship worldwide via DHL/FedEx Express with tracking.

Note: We release additional pre-made designs (including rings, earrings, hairpins) in selected drops. We do not accept custom commissions.

We’ll send a Google Meet link. You’ll see the shortlisted stones live on camera and receive photos/videos after the call

We currently accept:

• PayPal
• Major credit/debit cards via LianLian Pay (secure card gateway)
  
  You can check out in USD. Your bank may apply currency conversion or international fees if your card is in a different currency.
  

Try these quick steps:

1. Confirm billing details match exactly with your bank/card (name, address, ZIP/postcode).
2. Complete any 3-D Secure/OTP prompts from your bank.
3. Try another browser/device and make sure VPN/ad-blockers are off.
4. Try an alternative method: Pay with PayPal if a card isn’t going through.
5. Call your bank to approve international or online transactions (sometimes banks auto-block).
6. If you still need help, contact us via LINE @guardiandiamond or the Contact page—share your order email and any error message and we’ll assist right away.
   
   Note: If you see multiple attempts on your statement, your bank may show temporary authorizations, but you’ll only be captured/charged once for a successful order.
   

Yes. Our store is hosted on Shopify, which is PCI DSS Level 1 compliant (the highest industry standard), and all checkouts are protected by 256-bit SSL encryption.

We do not store your card details.

Payments are processed securely by PayPal and LianLian Pay, and many cards support 3-D Secure/OTP for an extra layer of protection.

We ship with DHL Express and FedEx.

• Processing (energy-matching & inspection): typically 2–5 business days
  
• Express transit: usually 2–5 business days worldwide once dispatched

Made-to-order or special requests may take longer—we’ll let you know before we ship.

• On the checkout page (estimated delivery window)
• In your order confirmation email.
• On our Shipping Policy page (full details)
  
  

That’s normal within the first 24–48 hours after labe

1. Check with family, neighbors, building security, or your mailroom.
2. Look for a delivery photo/scan via the tracking link
3. Wait 24 hours—sometimes carriers mark as delivered a bit early.
4. Contact DHL/FedEx with your tracking number.
5. Message us with your order number + tracking; we’ll assist with a trace.

Our company processes orders Monday–Saturday. Carriers may not pick up or deliver on weekends or public holidays (varies by region). Orders placed during these times will be processed the next business day.

Possibly. Customs, duties, and local taxes (if any) are collected by your country and are not refundable by us. Your carrier may contact you for payment before delivery.

Absolutely. We can:

• Remove pricing from the packing slip
• Add a gift note
  Use our mindful, premium packaging (Just add your request at checkout or message us after you order.)

Yes. You’ll receive a tracking link by email as soon as your label is created. Tracking may take 24–48 hours to show the first scan.

• Free worldwide express shipping on all new purchases.
• For exchanges, repairs, maintenance, or warranty service, customers cover all shipping costs (both ways).
  
  

Worldwide. If your location has shipping restrictions, we’ll contact you to arrange an alternative.